This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. ==== Troubleshooting:A/R Receive Payment – The confirmation window (OK/Cancel button) not appeared when copy from other Payment ==== ---- **Question**: When I create new A/R Receive Payment and select Copy Payment > Copy from Other Payment, why there is no confirmation (OK/Cancel) button? **Version**: 1.8 / 1.9 \\ {{:autocount_accounting:home:start:1.webp|}} \\ **Possible Reason:** Your computer display setting (scale and layout) is not 100% (larger than 100%, causing certain parts not fully displayed on screen). \\ {{:autocount_accounting:home:start:2.webp|}} \\ **Solution(1):** Update to version 1.9.11.77 or above. This issue already fixed even you are using Display other than 100%. **Solution(2):** If you do not wish to update version, change your computer display scale and layout to 100%. Go to Windows search <color #ed1c24>Change the resolution of the display – Scale and layout – Select 100%.</color> {{:autocount_accounting:home:start:3.webp|}} {{:autocount_accounting:whatsnew:missing_ok_button4.webp|}} \\ Re-login AutoCount, now you should be able to see the OK/Cancel button and successfully copy from the selected AR payment. \\ {{:autocount_accounting:whatsnew:missing_ok_button5.webp|}}